“Check your solar storage systems and shut them off”. This is the current advice from the Australian Competition and Consumer Commission. Every household in Australia with solar energy could be at risk due to this urgent solar battery recall of LG storage systems and LG-branded solar batteries.
The affected ESS Home Batteries may overheat and catch fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.
Here’s what you need to know if you have a solar energy system.
LG solar battery recall advice: Switch your system off immediately
LG Energy Storage System (ESS) Home Batteries are installed in residential energy solar systems which allow owners to capture and store energy from solar panels. The LG recall is due to the fact that these batteries may overheat and catch on fire, something you certainly don’t want happening in your home!
LG first issued a recall of their batteries in February 2021, then again in August 2021. This is the third LG recall, issued in October 2023, that covers ESS Home Batteries equipped with cells manufactured between 21 January 2016 to 28 March 2017 and between 14 September 2018 to 30 June 2019. Batteries with cells manufactured between 29 March 2017 and 13 September 2018 are also subject to existing product safety recalls.
The batteries are installed in LG and non-LG branded residential energy solar systems and possibly in unbranded systems. Even non-LG storage systems can be at risk if they have an LG-branded battery, the Australian Competition and Consumer Commission said.
It is critically important that anyone with a solar energy storage system checks their battery’s serial number, as this recall has been updated to include new models,” the ACCC’s Catriona Lowe said.“Even if you don’t have an LG-branded solar storage system, you may still have an LG branded battery that has been recalled,” she said. “For peace of mind – check your system again and turn off your battery straight away if it has been recalled.”
Checking your LG solar storage system
Affected LG solar battery models include:
- RESU3.3
- RESU6.5
- RESU10
- RESU13
- RESU7H Type-R
- RESU10H Type-C
- RESU10H Type-R
- RESU10H Type-R (Secondary)
- EM048063P3S2 (Standalone Gen2 1P)
- EM048063P3S4 (Standalone Gen2 1P)
- EM048063P3S5 (Standalone Gen2 1P)
- EM048126P3S7 (Standalone Gen2 2P)
- EM048126P3S8 (Standalone Gen2 2P)
Currently known systems that might contain affected batteries include LG branded RESU systems, SolaX Power Station, SolaX X-Cabinet, Opal Storage, Redback SH5000, Red Earth Sunrise, Red Earth Drop Bear, Eguana Evolve and VARTA Pulse Neo.
These have been distributed by a number of solar energy companies.
How do I know if I have an affected product?
Each LG battery is marked with a unique serial number, which can be used to identify affected batteries. To check whether your battery is affected, please enter your battery’s serial number in the serial number check page here.
What should I do?
If your battery is affected, you should immediately switch off your battery storage system and keep it switched off to minimise the risk of fire.
Next, you should contact LG Energy Solution Australia. They will determine if your solar battery needs to be replaced. This replacement will be free of charge (including technician time).
If you do not wish to wait for a replacement, LG Energy Solution Australia will provide you with a full refund of your battery and remove the battery from your premises.
LG Energy Solution Australia is also offering compensation to consumers to offset any increases to electricity bills following the switch-off of affected batteries.
Never miss a product recall again
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Please have a read through our product safety recalls for other products that have recently been recalled including bikes, cots, bassinets, prams and more.
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