If you’re an Aussie caught in the chaos of Rex Airlines’ recent collapse, there’s a silver lining thanks to a generous move by Virgin Australia, Qantas, and Jetstar. These airlines have stepped up to help stranded passengers booked on a Rex cancelled flight by offering free rebooking options. Here’s everything you need to know to make the most of this offer and ensure your travel plans go off without a hitch.
Background on Rex Airlines
Rex Airlines, known for servicing regional and remote communities across Australia, has entered voluntary administration. Despite their regional flights continuing as scheduled, all domestic 737 services have been grounded. The company, which expanded its network to include major city routes such as Melbourne to Perth and Sydney to Brisbane, has faced financial difficulties leading to this situation. Unfortunately,
Can I get a refund on my Rex cancelled flight?
Rex travellers will not be receiving a refund from the airline, and instead are encouraged to take up one of hte complimentary flights by rival airlines.
What about my Rex Frequent Flyer points?
Rex frequent flyer points will be frozen and travellers will be unable to use or accrue any points during the administration period. The airlne has advised that in the case that there’s a successful restructure, business points could become available in the future.
Virgin Australia’s Offer
Virgin Australia is honouring Rex tickets for specific routes, providing a seamless transition for affected passengers. If you have a ticket on a cancelled Rex flight, you can rebook free of charge on the following Virgin Australia routes:
- Melbourne (MEL) – Adelaide (ADL)
- Melbourne (MEL) – Canberra (CBR)
- Melbourne (MEL) – Brisbane (BNE)
- Melbourne (MEL) – Coolangatta, Gold Coast (OOL)
- Melbourne (MEL) – Hobart (HBA)
- Melbourne (MEL) – Sydney (SYD)
- Melbourne (MEL) – Perth (PER)
- Sydney (SYD) – Brisbane (BNE)
- Sydney (SYD) – Coolangatta, Gold Coast (OOL)
- Sydney (SYD) – Adelaide (ADL)
- Brisbane (BNE) – Adelaide (ADL)
- Adelaide (ADL) – Perth (PER)
- Brisbane (BNE) – Cairns (CNS)
Booking transfers must be completed before August 14 otherwise the booking will not be honoured and it will be void. Passengers are advised not to go to the airport until they have rebooked their flights.
Qantas and Jetstar’s Response
Qantas and its subsidiary Jetstar have also extended their support to stranded Rex passengers. They are offering free rebooking on available seats to ensure your travel plans aren’t disrupted. This support is crucial, particularly for those who may be stuck away from home due to the sudden flight cancellations.
How to Rebook Your Flight
If you hold a ticket for a cancelled Rex flight, here’s how you can rebook with Virgin Australia, Qantas, or Jetstar:
- Virgin Australia: Passengers must contact the Virgin Australia Guest Contact Centre on 13 67 89 or visit www.virginaustralia.com to transfer and rebook their ticket. Affected customers will be contacted by Rex directly.
- Qantas and Jetstar: Check availability and contact Jetstar on Live Chat or 13 15 38 or Qantas on 13 13 13 customer service for rebooking options. Ensure you have your original Rex booking details handy for a smoother process.
Tips for a Smooth Transition
- Act Quickly: These rebooking offers are time-sensitive. Make sure to contact the airlines as soon as possible to secure your new flight.
- Have Your Details Ready: Keep your Rex booking confirmation and any identification documents ready when you call or visit the service desks.
- Check for Updates: Stay informed by checking the airlines’ official websites or social media channels for the latest updates and instructions.
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