Product Recalls

Product Recall: Vorwerk Elektowerke GmbH & Co. KG – Thermomix TM31

Vorwerk Elektowerke GmbH & Co. are recalling the seals on their Thermomix TM31 as the potential product defect could lead to a scald or burn if liquid or food splashes out of the mixing bowl.

PRA number: 2014/14361

Date published: 7th October 2014

Product description

A multi-purpose kitchen appliance with functions that include weighing, mixing, chopping, milling, kneading, blending, steaming, cooking, beating, precise heating, stirring and emulsifying.

Identifying features

Service numbers 124231xx – 142031xx.

What are the defects?

In rare circumstances, if a potentially affected Thermomix TM31 is operated at high RPMs, (ie at a high speed of four or above) and then is immediately switched to the ‘lid open’ position, there is a possibility that liquid or food may splash out of the mixing bowl.

What are the hazards?

In rare circumstances, the potential product defect could lead to a scald or burn for the user if liquid or food splashes out of the mixing bowl.

Where the product was sold

  • Nationally

Traders who sold this product

Thermomix in Australia Pty Ltd


Vorwerk Elektowerke GmbH & Co. KG

Supplier’s web site

What should consumers do?

Vorwerk has advised that customers can continue to safely use any potentially affected appliances, by following these simple instructions:

Operating Instructions:

1. After using speeds of level 4 or above, turn the speed selector down to level 1.

2. Leave the speed selector on level 1 for three seconds.

3. Turn the speed selector to ‘open lid’ and carefully open the lid.

Vorwerk will be replacing the sealing ring of the mixing bowl of all potentially affected TM31 appliances for Australian customers. The new sealing ring will eliminate any identified potential risk. The first batch of sealing rings is expected to arrive in Australia within the next three weeks, with all affected Australian customers receiving their replacement seals by mid-November.

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