Product Recalls

Product Recall: Shark Vacuum Cleaners Recalled Over Burn and Electric Shock Risk

Two models of the popular Shark Navigator Lift-Away Vacuum Cleaners are being recalled over a potential risk of burn and electric shock.

Product description

Shark Navigator Lift-Away Vacuum Cleaner NV350NZ
Shark Navigator Lift-Away Professional Vacuum Cleaner NV356NZ

Identifying features

The recall covers two Shark vacuum cleaner models:
• The Shark Navigator Lift-Away (model number NV350NZ) units manufactured prior to 18 October 2014 (which bear a production code 4811A to 4114A inclusive)
• All Shark Navigator Lift-Away Professional (model number NV356NZ) units.
The affected Shark products were sold through the TV Shop and electrical retailers

What are the defects?

A fault that can create excessive heat in the power cord has been reported in some of these models.

What are the hazards?

Risk of burn and electric shock.

Where the product was sold

  • Nationally

Traders who sold this product

The affected Shark products were sold through the TV Shop and electrical retailers including – Harvey Norman, Big W, Target, The Good Guys, Masters, Bing Lee and Betta Electrical.


Brand Developers Aust Pty Ltd

Supplier’s web site

What should consumers do?

Consumers are advised to unplug their vacuum cleaner at the wall and not to use again until it has been repaired.
Consumers are advised to register their details at or contact the Shark Hot Line 1800 722 222 to make arrangements to have the cord and plug replaced free of charge at an authorised Shark Service Centre.
For further information contact Brand Developers Aust Pty Ltd
Shark Hot Line: 1800 722 222.
Shark Service Website:

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  1. Avatar of W Morgan

    I would like a refund on my shark vacuum cleaner Iam scared of elec faults

    • Avatar of Melisse Sherborne
      Melisse SherborneReply

      Ask for a refund, I have. They are putting up a fight about it but under Australian Consumer Law when a product becomes unsafe to use due to a fault then you have the option of a replacement, repair or refund. Offering only a repair is not acceptable.

  2. Avatar of Sandy

    Oh noooo ! Not a couple ,if not more,weeks without my Shark thru the recall,can’t live without my shark and a long haired dog….:(

  3. Avatar of Murf

    This is a pain ,I have just had to order And pay for a stick vacuum to see me thru till my Shark is returned,which inpm tipping we will all be without for the best part of a month,before you get it back,repair it,then return it to us ….grrrrrr!!!!

  4. Avatar of vicki croft
    vicki croftReply

    I would like a refund please I do not like the thought either. My mind set will not let me use it . I have ‘not used it since I got the letter and now I can’t get through to them

  5. Avatar of Charlesworth McJiggins
    Charlesworth McJigginsReply

    Only found this recall today after being massively shocked up the arm to the point where i feel like was in the gym all day yesterday lifting weights . Absolutely mortified. It blew the fuses in the house and gave me a real shock. If you haven’t got it done please do. I will be contacting shark and have already spoke to my supplier the good guys, who admitted that they did know that product went off the shop floor but didnt know why and never issued a recall to customers on record (they took all my details on purchase) this happened at about half ten this morning and it’s now five and my arm is still sore and uncomfortable. At the risk of sounding melodramatic I’m bloody lucky it did t give me a heart attack! Check you vacuums and don’t risk it

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