Product Recalls

Samsung Galaxy Note 7 Recall: Turn Off Phone Immediately for Risk of Explosion

Samsung Australia has issued an urgent warning to all owners of the Samsung Galaxy 7 Mobile Phone to turn off their device immediately.

The advice follows several users experiencing exploding batteries and extreme overheating. This is the second time in two months that Samsung has pulled the plagued model off the shelves.

It was only on 2 September when major retailers including JB Hi-Fi, Telstra and Optus immediately stopped selling the phones, and Samsung Australia recalled more than 50,000 devices.

Whilst there are no formal statistic yet of injury resulting from the model fault in Australia, in USA it is said there has been 92 reports of batteries overheating, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

Samsung Australia has commented on the recall:

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.

What should consumers do?

Power off your device immediately and return the device to a Samsung store.

See the Samsung website for further information.

Avatar of Belinda Jennings

Belinda's a passionate advocate for community and connection. As the founder of the Mum Central Network she’s committed to celebrating the journey that is Australian parenthood. Mum to two cheeky boys, and wife to her superstar husband, they live a busy but crazy lifestyle in Adelaide. Great conversation, close friends and good chocolate are her chosen weapons for daily survival. Oh, and bubbles. Champagne is key.

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