Did you take the kids on a Bali holiday in the past seven years? Did you fly AirAsia? If you can answer ‘yes’ to both those questions, then you’ll want to read this.
Airline company AirAsia may owe you money. The airline has just announced it will refund almost $500,000 to Australian families wrongly charged a fee for their kids to fly to Bali.
At least 9600 children flying from Darwin to Bali paid the $60 Passenger Movement Charge between December 2010 and September 2017.
But the Australian Consumer and Competition Commission says the budget airline should not have hit parents up for the fee, added to the price of their overseas fare, because children under the age of 12 are exempt under Australian law. The ACCC was alerted last month when a parent noticed the departure tax charge on their child’s ticket.
“Some AirAsia customers have been incorrectly charged for a levy of up to $60 that did not apply. Affected customers should contact AirAsia to obtain a refund for that charge,” says ACCC Deputy Chair Dr Michael Schaper.
“AirAsia has acted quickly to address the error and has committed to providing refunds within 21 days of receiving supporting documentation from affected customers. The ACCC will monitor the refund process,” Dr Schaper said.
AirAsia revealed on its F acebook page that it had incorrectly added the levy to bookings on flights between 2010 and 21 September this year, but the issue is now fixed.
“We sincerely apologise for the inconvenience caused and thank you for your support and patience,” the statement says.
Families who think they may be owed a refund can contact AirAsia with documents to support their claim.
For happier news on the airline front, take a look at our article about Jetstar offering Afterpay payments for families on its domestic flights and holiday packages.
1 Comment
I’ll be f’d if I’m giving these details to anyone by email.
If they want give refunds they should do so in direct refund to your nominated C/card, using booking reference number and nominated passenger under 12.
Please provide below documents and information upon sending your claim:
1. Copy of the current passport of the person making the claim and the current passport of the affected child
2. Your bank account details as follows:
a) Bank account holder name
b) Bank name
c) Bank account number
d) Branch and country
e) Bank swift code (mandatory)
f) Unique code of bank branch e.g.: BSB Code (for Australia), IBAN Code (for Europe), IFSC Code (for India), Sort Code (for UK)