A recall has been issued for six batches of NovoPen Echo Insulin Cartridge Holders after the TGA detected a risk that they may crack or break if exposed to chemicals in certain cleaning agents.

Used for insulin treatment by people with diabetes, the NovoPen Echo insulin cartridge holders that are cracked or broken could result in the device delivering a smaller dose of insulin than expected, leading to serious health consequences including hyperglycaemia (high blood sugar).

Please note that there are no reported problems with the insulin being administered by these devices and that cracking and breaking should not occur if the device is cleaned in accordance with the instructions in the User Guide. The risk of patients experiencing problems as a result of this issue is considered extremely low.

The affected batch numbers are:

Batch # as shown on NovoPen Echo carton Batch # as shown on NovoPen Echo pen
EVG3310-6 EVG3310
EVG4252-2 EVG4252
EVG4253-2 EVG4253
FVG8218-4 FVG8218
FVG8412-3 FVG8412
FVG8415-1 FVG8415

People with NovoPen Echo insulin cartridge holders from an affected batch are invited to contact Novo Nordisk to arrange to receive a replacement device.

Where to locate the serial number:

novo nordisk recall serial number

Information for Consumers

Please check the batch numbers on any devices you have to see if they are affected by this recall.

If you have a device from an affected batch and it is not currently loaded with an insulin cartridge, stop using it and replace the cartridge holder in accordance with the User Guide as soon as possible.

If the device is currently loaded with an insulin cartridge, replace the cartridge holder in accordance with the User Guide the next time you load a new insulin cartridge.

Do not stop insulin treatment without consulting with your health professional.

Signs and Symptoms of Hyperglycaemia

Symptoms normally come on gradually and can include:

  • feeling flushed
  • dry skin
  • feeling sleepy or tired
  • dry mouth
  • ‘fruity’ breath
  • urinating more often
  • feeling thirsty
  • losing your appetite
  • nausea/vomiting.

You might not experience any physical signs of high blood sugar levels and only be able to detect it in your blood sugar measurements.

If you experience any signs or symptoms of hyperglycaemia while using a NovoPen Echo insulin cartridge holder, measure your blood sugar levels as instructed by your health professional and take appropriate action. Contact your health professional for further advice.

If you’re affected:

If you have a device from an affected batch, register your details at Novo Nordisk Australia(link is external) or Important safety information regarding NovoPen® Echo® and NovoPen® 5(link is external) to receive a replacement holder for those affected.

Please note that NovoPen Echo insulin cartridge holders should always be cleaned in accordance with the instructions in the User Guide. Only a dampened cloth should be used to clean your device. Bleaching agents such as chlorine, iodine and alcohol should not be used when cleaning NovoPen Echo insulin cartridge holders.

Still got concerns?

If you have any questions or concerns about this issue, speak to your diabetes nurse educator or other health professional.


If you have any questions or concerns about this issue, contact NovoNordisk on 1800 668 626.



We're passionate about connecting mums of all ages across our online network. From parenting articles to educational stories, recipes, giveaways and more, don't be shy, you're all welcome! We are also on the lookout for regular contributors or readers wishing to share their real life stories so contact us today!


  1. Excellent website you have here but I was curious about if
    you knew of any forums that cover the same topics discussed in this article?

    I’d really love to be a part of community where I can get responses from other experienced people
    that share the same interest. If you have any suggestions, please let
    me know. Appreciate it!

  2. I do agree with all of the ideas you have presented in your post.
    They’re very convincing and will certainly work.
    Still, the posts are too short for starters.
    Could you please lengthen them a little from next time?

    Thank you for the post.

  3. Great post. I was checking constantly this blog and
    I’m inspired! Extremely helpful info specially the ultimate section 🙂 I
    care for such info a lot. I used to be looking for this certain info for a long time.
    Thanks and good luck.

  4. I loved as much as you will receive carried out right here.
    The sketch is attractive, your authored subject matter stylish.

    nonetheless, you command get got an impatience over that you wish be delivering
    the following. unwell unquestionably come further formerly again since exactly the same nearly
    a lot often inside case you shield this hike.

Write A Comment